Cancellation Policy:

 

Initial Appointment (initial trip / diagnostic appointment)

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Advance Notice - If you cancel the initial trip / diagnostic appointment at least 1 day before your scheduled appointment, you will receive a full refund for the initial trip / diagnostic fee. 

 

Day Of - If you cancel the initial trip / diagnostic appointment the day of your scheduled appointment, you will receive a 50% refund for the initial trip / diagnostic fee. 

 

Once technician is en route - If you cancel after the tech is en route to the job site, you will receive no refund. 

 

Additionally, there will be no refunds if we are unable to render services for any reason outside of our control as determined by Iowa Repair Center LLC DBA Iowa Appliance Repair, examples would be, but not limited to; no one answers the door (or provided phone number) when the technician arrives, there is no-one 18 years of age or older on site, the technician is unable to get proper access to the appliance, there are issues with the setup / installation / home utilities (water, gas, electricity) and more. Additionally, there are no refunds for general dissatisfaction of our services.

 

 

Follow Up Appointments (after the initial trip / diagnostic appointment)

 

When you commit to a repair, we often schedule a return visit & order parts. If you cancel your repair, there is a $50 cancellation fee. *Some parts cannot be returned, this is determined in our sole discretion.

 

 

*14 DAY GUARANTEE:

 

If you report experiencing the same issue with your appliance within 14 days after a repair, we will schedule you for the soonest available return visit with our technician. The technician will reassess the appliance to determine if additional repairs are needed. If additional repairs are necessary, we will attempt repair but additional visits may be required. We do not charge you additional labor for return visits covered under our Guarantee, but you are required to pay retail price for any additional parts needed for repair of the appliance. There are no refunds. *Not all repairs include a Guarantee. We reserve the right to refuse Guarantee for certain parts / services as determined in our sole discretion.

 

 

Tips are NOT refundable.