We provide services for most in-home appliances including; refrigerators, ranges, stoves, ovens, cooktops, microwaves, dishwashers, vent hoods, washing machines, and dryers. We work on both gas and electric appliances.

We work on all major brands including; Amana, Alliance, Asko, Bosch, Cafe, Cove, Criterion, Dacor, Danby, Electrolux, Fisher and Paykel, Frigidaire, GE, Gladiator, Hair, Hotpoint, Insignia, Jenn-Air, Kenmore, KitchenAid, LG (Signature, Studio), Maytag, Midea, Miele, Monogram, Roper, Samsung, Speed Queen, Subzero, Thermador, U-Line, Viking, Whirlpool, Wolf, Zephyr, and Others.

As for commercial appliances, at this time, we only service commercial laundry units, washers and dryers. We are even Factory Authorized to work on Speed Queen and Alliance commercial laundry products. Other than commercial laundry, at this time we do not work on any appliances designed specifically for COMMERCIAL USE. However, we are able to service all major RESIDENTIAL appliances and brands regardless if they are being used in a residential or commercial setting (like a break room). Example 1: Your office has a LG refrigerator (or any other major residential brand) in the break room, we can ABSOLUTELY render service. Example 2: You own a gas station with a walk in cooler, we cannot render service. Example 3: Your restaurant has a commercial range designed specifically for commercial use, we cannot render service.

Initial Appointment (initial trip / diagnostic appointment) Advance Notice - If you cancel the initial trip / diagnostic appointment at least 1 day before your scheduled appointment, you will receive a full refund for the initial trip / diagnostic fee. Day Of - If you cancel the initial trip / diagnostic appointment the day of your scheduled appointment, you will receive a 50% refund for the initial trip / diagnostic fee. Once technician is en route - If you cancel after the tech is en route to the job site, you will receive no refund. Follow Up Appointments (after the initial trip / diagnostic appointment) When you commit to a repair, we often schedule a return visit & order parts. If you cancel your repair, there is a $50 cancellation fee. *Some parts cannot be returned, this is determined in our sole discretion. Additionally, there will be no refunds if we are unable to render services for any reason outside of our control as determined by Iowa Repair Center LLC DBA Iowa Appliance Repair, examples would be, but not limited to; no one answers the door (or provided phone number) when the technician arrives, there is no-one 18 years of age or older on site, the technician is unable to get proper access to the appliance, there are issues with the setup / installation / home utilities (water, gas, electricity) and more. Additionally, there are no refunds for general dissatisfaction of our services.

*14 DAY GUARANTEE: If you report experiencing the same issue with your appliance within 14 days after a repair, we will schedule you for the soonest available return visit with our technician. The technician will reassess the appliance to determine if additional repairs are needed. If additional repairs are necessary, we will attempt repair but additional visits may be required. We do not charge you additional labor for return visits covered under our Guarantee, but you are required to pay retail price for any additional parts needed for repair of the appliance. There are no refunds. *Not all repairs include a Guarantee. We reserve the right to refuse Guarantee for certain parts / services as determined in our sole discretion.

If you repair your appliance, the initial trip/diagnostic fee is applied as a credit against the total cost of repair. If you choose NOT to repair your appliance (or your appliance is deemed unrepairable), we keep the Trip/Diagnostic fee for our knowledge, time, expense, experience, and professional advice.

We currently offer services in Des Moines and surrounding communities including: Adel, Alleman, Altoona, Ames, Ankeny, Berwick, Bondurant, Boone, Booneville, Cambridge, Carlisle, Clive, Cumming, De Soto, Des Moines, Elkhart, Granger, Grimes, Hartford, Huxley, Johnston, Kelley, Luther, Madrid, Maxwell, Mitchellville, Nevada, Norwalk, Pleasant Hill, Polk City, Runnells, Sheldahl, Slater, Urbandale, Van Meter, Waukee, West Des Moines, Windsor Heights.

Unfortunately, it is typically cost prohibitive for us to leave our normal service area. Our service areas are carefully calculated based on maximizing our routing and area population. In the rare event we do provide services outside of our normal service area, the rates are typically double or more of that of our normal rates. Our minimum out of area trip charge (does not include repairs) is $230 (regardless of warranty) or more depending on your area. If you are still interested in booking out of area service please email us: iowaappliancerepair@outlook.com.

At this time we do not offer any quotes without first looking at the unit, which would require an appointment at our regular rates. There are a range of problems that can result in similar symptoms, some repairs are more affordable than others, and it is extremely difficult to give an estimate, or even a range, without a proper diagnosis of the unit. Additionally, we have found that most people who try to self diagnose get it wrong and we often find other servicers have misdiagnosed as well. All of our technicians have been through a rigorous training program, have received MST certification, and obtained necessary licensing from the EPA. Some jobs, including appliance repair, should be left to the experts.

Yes, you can provide your own parts, but we will not be able to offer you any sort guarantee. All sales will be final. Additionally, providing your own parts typically does not save you much money.

At this time we do not offer dryer vent cleaning as a service. You can find who we recommend on our Preferred Vendors list.

Someone 18+ is required to be home and available at all times while we render services.

If your unit is still under warranty, and you are seeking free to you warranty service, we recommend you call the warranty company directly to get the warranty process started and to determine what is actually covered. Unfortunately, we do not work with most home warranty or 3rd party protection plan companies, with exception to the ones listed below. The warranty companies are typically difficult to work with. They often try to negotiate rates, our rates are based on the national Appliance Blue Book and are non-negotiable. Additionally, they typically require additional paperwork, documentation, and verbal confirmation that we do not provide. Most appliance repair companies refuse to work with these warranty companies as they are extremely hard to work with. If you are working with one of these companies and choose to hire us, please be advised our relationship is with you exclusively, and you pay us directly for the services rendered. We do not work with your warranty company. Your relationship with your warranty company is between you and them. We cannot guarantee coverage, cannot communicate with them, provide them documentation, or collect payment from them. With the above being said, we do have an established relationship with the following companies: LG, Speed Queen, GE, Midea, and All-state / Square Trade. Even though we have a relationship with these mentioned companies, typically you must reach out to them directly to start the warranty process if you are looking for free to you warranty service. If you would like to learn more about the warranty process, please visit our warranty help page here.

Unfortunately, we do not work with most home warranty or 3rd party protection plan companies, with exception to the ones listed below. The warranty companies are typically difficult to work with. They often try to negotiate rates, our rates are based on the national Appliance Blue Book and are non-negotiable. Additionally, they typically require additional paperwork, documentation, and verbal confirmation that we do not provide. Most appliance repair companies refuse to work with these warranty companies as they are extremely hard to work with. If you are working with one of these companies and choose to hire us, please be advised our relationship is with you exclusively, and you pay us directly for the services rendered. We do not work with your warranty company. Your relationship with your warranty company is between you and them. We cannot guarantee coverage, cannot communicate with them, provide them documentation, or collect payment from them. With the above being said, we do have an established relationship with the following companies: LG, Speed Queen, GE, Midea, and All-state / Square Trade. Even though we have a relationship with these mentioned companies, typically you must reach out to them directly to start the warranty process if you are looking for free to you warranty service. If you would like to learn more about the warranty process, please visit our warranty help page here.

Yes, we are Factory Certified to work on the following brands: LG, GE, Speed Queen, and Midea. Additionally we have an established relationship with All-state / Square Trade. If you are looking for warranty related help with the mentioned companies, please visit our warranty help page here.

Yes, all of our techs are fully licensed, insured, background checked, have received MST certification, and obtained necessary licensing from the EPA.

Iowa Appliance Repair is local, family owned, and privately managed by a family whom lives in the Des Moines area.

Iowa Appliance Repair was established in August 2022.

Yes, we always use OEM factory parts unless otherwise stated when a repair is quoted.

Our Admin office is located at 309 Court Ave, STE 818, Des Moines, IA 50309. All of our repairs are completed in your home, therefore we do not have a workshop.

No, all of our repairs are completed at your home or business. Our office is strictly admin, we do not have a workshop as all of our repairs are completed at the job site (your residence/business).

At this time we do not offer any HVAC, Plumbing, or Electrical services. We only perform appliance repair services.

We recommend calling your local city / government for instructions on how to properly dispose of an old appliance. Generally, you can also call a local junk removal company for proper disposal. At this time, Iowa Appliance Repair does not offer any sort of appliance disposal.